Phone
1-800-875-2409
Monday through Friday
9am-4pm PST
Mailing Address
Artisan Sweets, Inc.
1717 Solano Way Suite 26
Concord, CA 94520 USA
email us
Shipping Charges
| Order Amount |
Standard |
3 Day |
2 Day |
Overnight |
| Up to $50 |
$9 |
$14 |
$25 |
$40 |
| $50.01 - $100 |
$11 |
$16 |
$30 |
$50 |
| $100.01 - $200 |
$14 |
$18 |
$40 |
$60 |
| $200.01 - $300 |
$16 |
$20 |
$50 |
$70 |
| $300.01 & Up |
10% of total |
15% of total |
25% of total |
35% of total |
PO Boxes, Alaska and Hawaii: Standard shipping is not available for these locations. If you are shipping to a PO Box, Hawaii or Alaska please select 3 Day, 2 Day, or Overnight shipping at checkout. If Standard Shipping is selected, we will contact you to approve any additional shipping charges.
When will my order ship? Normally, your package will leave our warehouse the next business day. We try to ship orders placed by 12 noon PST the same business day whenever possible. Occasionally, during warm weather, we delay shipping to avoid extended exposure to high temperatures over the weekend. You will receive an email with a tracking number the day your order ships.
Shipping carriers: We use both UPS and US Mail for Standard Shipping. We select the one that will get to you fastest, based on the size, weight, and destination of your order. If you prefer one shipping carrier over the other, please tell us in the Comments section at checkout. We use UPS for expedited shipping and guaranteed delivery dates.
How long will my order take to arrive? To calculate the estimated arrival date, start counting with the business day after your order ships:
- Standard Shipping: 2-7 business days
3 Day Delivery: 3 business days
2 Day Delivery: 2 business days
Overnight Delivery: Arrives in 1 business day.
Northern and Southern California: All California orders will arrive in two business days with Standard Shipping. Most Northern California orders arrive in one business day with Standard Shipping.
Packing
We pack your sweets with great care so that they arrive in perfect condition. It's important to us that you—and your gift recipients—have a pleasant experience opening your package. We use recyclable paper packing materials along with bubble wrap to protect glass containers. We never use "peanuts," because they are so messy and we don't want to drive you nuts! We're always looking for new environmentally-friendly shipping materials, and welcome feedback or suggestions.
Gift Orders
At checkout, you will have the opportunity to include a gift message and provide any special instructions for your order. The packing list does not include any price information. We can provide gift wrapping for a small fee, just ask. If you have multiple gift orders and need assistance placing them, please call or email.
Return Policy
We want you to be satisfied with your sweets purchase! Please call us at (800) 875-2409 if you need to return merchandise. We normally cannot refund shipping costs on returns. We do not accept returns on chocolates or other items that are damaged by high temperatures during transit. Please visit our
Warm Weather Shipping page for more information.
International Orders
ArtisanSweets.com is available to international customers, but shipping costs will vary. If you would like to place an international order, email us with the details of your request.
